Why isn’t a connected service working?
Separate a saved draft from a configured connection or completed delivery.
Check what the task needs
Apps, skills and connections serve different purposes. An external service may require its own account, credentials or setup before Chippi can use it.
Check the delivery setup
Email delivery and external calendar connections are configured separately. A prepared reply or booking record does not prove that a connected service has delivered a message or updated an external calendar.
Review the proposed action
Confirmations for actions in connected tools are configured separately from CRM changes and portal replies. Review the connection and relevant settings before asking an agent to try an external action again.
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