Why can’t I find my team’s workspace?
Check the workspace, invitation and membership before continuing.
Check the working context
Personal, team and brokerage workspaces are distinct. Make sure you are looking for the organization you intended to join, rather than a personal workspace or an AI agent team.
Confirm your membership
Joining, invitations and current membership determine which shared workspaces appear. Check with the person who manages your team or brokerage if your invitation or membership is unclear.
Ask for help with the right details
If access is still unclear, note which workspace you expected and what you can currently see. Contact support without including passwords, credentials or private client documents.
Did this answer your question?
If you’re still stuck, include the task, what happened and what you expected when you contact us.